Terms of Service

1. Acceptance of Terms

By accessing or using the RevSpeakAI platform at revspeakai.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. These Terms incorporate the Data Processing Addendum set forth in Section 8.

2. Description of Service

RevSpeakAI is an AI-powered sales intelligence platform designed for door-to-door sales teams. The Service includes audio recording, AI-powered transcription and data extraction (via OpenAI Whisper and GPT-4o), map-based territory management, CRM features, appointment scheduling, analytics dashboards, and team management tools. Audio recordings and transcripts are processed by third-party AI sub-processors as disclosed in Section 8.

The Service also includes an optional AI Voice Calling feature ("AI Calling") that enables automated outbound calls to your leads using AI-generated voice technology, powered by third-party sub-processors including Retell AI, Inc. and Twilio Inc. When you activate and use AI Calling, you acknowledge that calls made through AI Calling use artificial or prerecorded voice within the meaning of the Telephone Consumer Protection Act, 47 U.S.C. § 227 ("TCPA"), and are subject to the requirements in Section 6A below. AI Calling is not active by default; activation requires separate affirmative consent.

3. Account Responsibilities

You agree to:

• Provide accurate and complete information when creating your account
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

The Service enforces a one-active-session-per-account policy. Only one device may be logged into an account at any given time.

4. Acceptable Use

You agree NOT to:

• Record any conversation without first providing all legally required disclosures and obtaining all required consents from all parties in accordance with applicable law
• Record any person who is a minor (under 18 years of age) under any circumstances
• Use captured homeowner contact information (phone numbers, email addresses) for any outbound communication without first obtaining separate, legally sufficient consent from the homeowner for such contact, including consent compliant with the TCPA (47 U.S.C. § 227) for any automated or pre-recorded calls or text messages
• Use the Service in any jurisdiction where you do not hold all required door-to-door solicitation permits, licenses, or registrations
• Use the Service for harassment, stalking, or any unlawful purpose
• Attempt to reverse engineer, decompile, or disassemble the Service
• Interfere with or disrupt the Service or its infrastructure
• Share your account credentials or allow unauthorized access
• Upload or transmit malicious code, viruses, or harmful content
• Scrape, crawl, or use automated means to access the Service without permission

5. Recording Consent & Legal Compliance

THIS IS A CRITICAL PROVISION. READ CAREFULLY BEFORE USING THE RECORDING FEATURES.

5.1 Your Sole Responsibility

You and your organization are solely and exclusively responsible for understanding and complying with all applicable federal, state, local, and international laws regarding recording consent, including wiretapping, eavesdropping, and electronic surveillance statutes. RevSpeakAI is a technology tool provider only. Nothing in these Terms, and no feature of the Service, constitutes legal advice or guarantees legal compliance.

5.2 All-Party Consent States

The following U.S. states require the consent of all parties to a conversation before recording may lawfully occur. Violations may constitute criminal felonies and carry substantial civil liability:

• California — Cal. Penal Code § 632 (up to $2,500/violation; criminal felony)
• Connecticut — Conn. Gen. Stat. § 52-570d (civil damages)
• Florida — Fla. Stat. § 934.03 (felony; $1,000 civil per violation)
• Illinois — 720 ILCS 5/14-2 (felony; civil damages)
• Maryland — Md. Code Ann. § 10-402 (felony; civil liability)
• Massachusetts — Mass. Gen. Laws ch. 272 § 99 (felony; $10,000 civil + attorneys' fees)
• Michigan — Mich. Comp. Laws § 750.539c (felony conviction possible)
• Nevada — Nev. Rev. Stat. § 200.620 (gross misdemeanor/felony)
• New Hampshire — RSA § 570-A:2 (felony; civil damages)
• Oregon — ORS § 165.540 (felony; substantial civil damages)
• Pennsylvania — 18 Pa. C.S. § 5703 (felony; $1,000–$100,000 damages)
• Washington — RCW § 9.73.030 (felony; $100/day civil damages)

If you or your representatives operate in any of these jurisdictions, you must obtain explicit verbal consent from the homeowner or other party before initiating any recording.

5.3 Per-Session Disclosure Requirement

Your obligation to obtain recording consent applies before every individual recording session—not merely upon initial account setup. A one-time consent at account creation does not satisfy the legal requirement to disclose recording to homeowners on a per-conversation basis. You must provide the required disclosure to the homeowner before each and every recording.

RevSpeakAI provides in-app disclosure scripts as a convenience tool to assist representatives in reading required notices to homeowners. These scripts are provided as an aid only and do not constitute legal advice, do not guarantee compliance with any specific jurisdiction's law, and do not substitute for qualified legal counsel. The exact wording required by law varies by jurisdiction and may change over time.

5.4 Minor Consent Prohibition

You must not record any conversation with a person who is under 18 years of age. Before initiating any recording, you must verify that the person you are speaking with is an adult. Recording a minor without parental consent almost certainly violates applicable wiretapping statutes and may trigger additional liability under state minor privacy laws and COPPA (15 U.S.C. § 6501 et seq.).

5.5 AI Processing Disclosure

You must disclose to any person you record that the conversation will be AI-processed. The in-app disclosure script includes language to this effect. Using a script that omits AI processing disclosure may be insufficient under emerging FTC guidance and certain state privacy laws.

5.6 Representation and Warranty

By initiating any recording using the Service, you represent and warrant that: (a) you have provided all legally required disclosures to all parties; (b) you have obtained all legally required consents from all parties; (c) the person you are recording is an adult (18 years of age or older); and (d) your use of the recording features complies with all applicable federal, state, local, and international law.

6. Customer Compliance Obligations

6.1 TCPA Compliance

The Telephone Consumer Protection Act (47 U.S.C. § 227) imposes strict requirements on outbound calls and text messages, including those made using automated telephone dialing systems (ATDS) or pre-recorded messages, with statutory damages of $500–$1,500 per violation. RevSpeakAI captures homeowner contact information on your behalf. You acknowledge and agree that:

• Phone numbers and contact information captured through the Service have not been TCPA-consented by homeowners for any outbound marketing contact
• You are solely responsible for obtaining separate, TCPA-compliant prior express written consent before using any captured contact information for any regulated outbound communication
• RevSpeakAI bears no liability for any TCPA violations arising from your use of homeowner contact data captured through the Service

6.2 Door-to-Door Solicitation Laws

Door-to-door sales is heavily regulated at the federal, state, and local level. You agree that:

• You and your representatives will obtain all required door-to-door solicitation permits, licenses, and registrations before operating in any jurisdiction
• You will comply with the FTC Cooling-Off Rule (16 C.F.R. Part 429) requiring a 3-business-day right of cancellation for door-to-door sales over $25
• You will screen against applicable do-not-knock registries maintained by any jurisdiction in which you operate
• You will comply with all applicable solar sales disclosure requirements, including those under state law and the FTC's Green Guides (16 C.F.R. Part 260)

6.3 Data Controller Acknowledgment

You acknowledge and agree that, with respect to homeowner personal data collected through your use of the Service, you are the data controller and RevSpeakAI is a data processor acting on your instructions. As data controller, you bear primary responsibility under applicable privacy laws (including CCPA/CPRA, VCDPA, CPA, TDPSA, and other state privacy laws) for ensuring a lawful basis for collecting and processing homeowner personal data.

6.4 AI Extraction Accuracy

AI-extracted data (including but not limited to homeowner names, phone numbers, email addresses, addresses, appointment details, and conversation summaries) may contain errors. You must independently verify all AI-extracted information before relying on it for any business, legal, or operational purpose. RevSpeakAI makes no representations or warranties as to the accuracy or completeness of AI-extracted data.

6A. AI Voice Calling Feature — Specific Compliance Obligations

6A.1 Scope

This section applies whenever you use the AI Calling feature to initiate automated outbound calls to any person ("Called Party") using AI-generated voice technology provided through the Service, powered by third-party sub-processors including Retell AI, Inc. and Twilio Inc. The AI Calling feature is not active by default; activation requires separate affirmative consent at the time of feature enablement.

6A.2 TCPA Prior Express Written Consent — Your Responsibility

AI-generated voice calls made for telemarketing or marketing purposes to cellular telephones require prior express written consent from the Called Party under the TCPA, 47 U.S.C. § 227(b)(1)(A), and applicable FCC regulations (47 C.F.R. § 64.1200). The FCC confirmed in February 2024 that AI-generated voices constitute "artificial or prerecorded voice" under the TCPA, triggering consent requirements regardless of ATDS status. You are solely responsible for obtaining, documenting, and retaining evidence of such consent before uploading any lead to an AI Calling campaign. You may not add any phone number to an AI Calling campaign unless you possess valid, documented, and lawfully obtained prior express written consent (or, where applicable, prior express consent for informational calls) from that phone number's subscriber.

6A.3 AI Identity Disclosure

For every outbound AI call, you must configure the AI agent to identify itself as an artificial intelligence at or before the substantive start of the conversation. You acknowledge that: (a) California AB 2905 (effective 2026) requires disclosure at the beginning of any AI-voice telemarketing call that the call uses artificial voice technology; (b) Utah SB 149 (effective May 1, 2024) imposes similar disclosure obligations with civil penalties of up to $2,500 per violation; and (c) the FCC has proposed mandatory AI identity disclosure requirements in a pending NPRM. You bear sole responsibility for ensuring AI identity disclosure is configured and compliant in each jurisdiction where you place calls. RevSpeakAI's default call scripts include an AI disclosure prompt; altering that prompt to remove or obscure AI identity disclosure is prohibited.

6A.4 All-Party Consent States — Call Recording

AI Calling calls are recorded for quality and compliance purposes. Calls to residents of all-party consent states (including California, Florida, Illinois, Maryland, Massachusetts, Michigan, Nevada, New Hampshire, Oregon, Pennsylvania, Washington, and Connecticut) require the consent of all parties before recording. You represent and warrant that you have taken adequate steps to comply with recording consent law in each jurisdiction where you place AI calls, including providing any required disclosures at call start.

6A.5 Do-Not-Call and Opt-Out Compliance

You must scrub all lead lists against the National Do Not Call Registry (and any applicable state DNC registries) before uploading to an AI Calling campaign. RevSpeakAI provides built-in opt-out handling; you must not disable or circumvent these features. Opt-out requests received during AI calls are processed in real time; you agree to honor all opt-outs and not re-add opted-out numbers to calling campaigns.

6A.6 Illinois Biometric Information Privacy Act (BIPA)

The Illinois Biometric Information Privacy Act (740 ILCS 14) applies to voiceprints and biometric identifiers. You acknowledge that deploying AI Calling campaigns to Illinois residents may trigger BIPA obligations, including written consent and a publicly available biometric data retention policy, with statutory damages of $1,000–$5,000 per violation. You represent and warrant that you will not place AI calls to Illinois residents without first obtaining qualified legal counsel regarding BIPA compliance, and you agree to indemnify RevSpeakAI for any claim arising from Illinois AI campaigns you deploy.

6A.7 No Liability Transfer to RevSpeakAI

Notwithstanding anything to the contrary in these Terms, RevSpeakAI's role as a telephony intermediary providing AI voice infrastructure does not make RevSpeakAI the "initiator" of calls for TCPA purposes; you are the initiating party who selects call recipients, provides lead lists, and deploys campaigns. The indemnification obligations in Section 12 apply with full force to any claim arising from your use of the AI Calling feature.

7. Data Retention Schedule

We retain different categories of data for different periods based on business necessity and applicable law:

Anonymized and de-identified data incorporated into aggregate datasets or AI training corpora is retained in accordance with Section 10 (Data Licensing). Upon account deletion, identifiable personal data will be deleted within 30 days subject to the above schedule.

8. Data Processing Addendum (DPA)

This Section 8 constitutes a Data Processing Addendum between you (as data controller) and RevSpeakAI (as data processor) for the processing of homeowner personal data through the Service, as required under applicable privacy laws including CCPA/CPRA (Cal. Civ. Code § 1798.100 et seq.) and comparable state statutes.

8.1 Subject Matter and Purpose

RevSpeakAI processes homeowner personal data solely for the purpose of providing the Service to you, including audio transcription, AI data extraction, and lead management, in accordance with your instructions as data controller.

8.2 Categories of Personal Data

Personal data processed through the Service includes:

• Audio recordings of conversations (including homeowner voices)
• Full conversation transcripts
• Homeowner name, phone number, email address, and street address
• GPS-tagged location data associated with homeowner residences
• AI-extracted conversation data (objections, outcomes, notes)
• Utility and energy consumption data (where disclosed during conversations)

8.3 Sub-Processors

RevSpeakAI engages the following sub-processors in connection with the Service. By accepting these Terms, you authorize RevSpeakAI to engage these sub-processors:

• OpenAI, Inc. — Audio transcription (Whisper API) and data extraction (GPT-4o). Audio recordings and transcripts are transmitted to OpenAI for processing. RevSpeakAI has accepted OpenAI's Data Processing Addendum. OpenAI's default API terms exclude use of API input/output for model training.
• Supabase, Inc. — Database hosting, authentication, and encrypted file storage. All data is encrypted at rest and in transit.
• Vercel, Inc. — Application hosting and serverless function execution.
• Stripe, Inc. — Payment processing and billing. Full payment card data is not stored by RevSpeakAI.
• Google LLC — Map display, GPS geocoding, and address autocomplete (Google Maps Platform APIs).
• Retell AI, Inc. — AI voice synthesis, conversation management, and call audio processing for AI Calling campaigns. Call audio, dialogue state, and synthesis logs are transmitted to Retell AI for processing. Engaged only when the Customer activates the AI Calling feature.
• Twilio Inc. — Telephony infrastructure and PSTN connectivity for AI Calling. Call metadata (called party phone number, call duration, timestamps) is processed by Twilio. Engaged only when the Customer activates the AI Calling feature.

8.4 Controller Obligations

As data controller, you agree to:

• Ensure a lawful basis exists under applicable law before directing RevSpeakAI to collect and process homeowner personal data
• Respond to homeowner data subject rights requests (access, deletion, correction) within the timeframes required by applicable law; RevSpeakAI will assist upon written request
• Notify RevSpeakAI promptly if you become aware that homeowner data was collected unlawfully

8.5 Processor Obligations

RevSpeakAI agrees to:

• Process homeowner personal data only on your documented instructions
• Not use homeowner personal data for RevSpeakAI's own purposes other than as described in Section 10 (anonymized/de-identified data only)
• Implement appropriate technical and organizational measures to protect personal data
• Notify you without undue delay upon becoming aware of a personal data breach affecting homeowner data
• Delete or return all homeowner personal data upon termination of the Service relationship, subject to the retention schedule in Section 7

8.6 Homeowner Deletion Requests

Homeowners whose personal data has been collected through the Service may submit deletion requests to privacy@revspeakai.com. RevSpeakAI will process verified deletion requests within 45 days (extendable to 90 days with notice) and will notify the relevant controller organization. Homeowners should also contact the solar organization that collected their data, as that organization may maintain separate copies in its own systems.

9. Geographic Restrictions

The Service is currently offered for use in the United States only. Use of the Service to collect or process personal data of residents of the European Union, European Economic Area, or United Kingdom is not authorized under these Terms and may violate applicable law (including GDPR, Regulation (EU) 2016/679). RevSpeakAI reserves the right to restrict access based on geographic location.

10. Data Licensing & Intellectual Property

10.1 Your Data

You retain ownership of your raw, identifiable data, including original audio recordings, transcriptions, and extracted data associated with your account.

10.2 License to Anonymized Data

By using the Service, you grant RevSpeakAI a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, process, analyze, modify, and create derivative works from anonymized and de-identified versions of your conversation data (including transcriptions, extracted data, and metadata) for purposes including but not limited to:

• Training, developing, and improving AI and machine learning models
• Product development, improvement, and optimization
• Research, analytics, and generating industry insights
• Creating and commercializing derivative AI products

This license survives termination of your account and is perpetual and irrevocable. Anonymized conversation transcripts are retained indefinitely as part of RevSpeakAI's proprietary AI training corpus — this is a core element of the Service's long-term value proposition. All data retained under this license will be anonymized and de-identified such that it cannot reasonably be used to identify any individual person or organization. Specifically: after one year, direct PII identifiers (name, phone, email, address, GPS coordinates) are stripped from conversation records; the transcript text and AI-extracted outcome data are retained for model development purposes. RevSpeakAI will not use raw, identifiable homeowner personal data for AI training without separate documented authorization from you as data controller.

10.3 Our Intellectual Property

The Service, including its software, design, features, AI models, and all associated intellectual property, is owned by RevSpeakAI and protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding.

11. Payment Terms

Paid subscriptions are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by applicable law. No refunds or credits will be issued for partial months of service or for periods where you did not use the Service.

We reserve the right to change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

12. Indemnification

You agree to indemnify, defend, and hold harmless RevSpeakAI and its officers, directors, employees, agents, and successors from and against any and all claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your failure to obtain required recording consents from any party before recording, including violations of any federal or state wiretapping, eavesdropping, or electronic surveillance statute
• Your recording of any minor (person under 18 years of age)
• Your use of homeowner contact data in violation of the TCPA, CAN-SPAM, or any other applicable federal or state communications law
• Your failure to obtain required door-to-door solicitation permits or to comply with applicable D2D solicitation regulations, the FTC Cooling-Off Rule, or solar sales disclosure requirements
• Your violation of applicable privacy laws (including CCPA/CPRA, VCDPA, CPA, TDPSA, or other state privacy statutes) in connection with your collection, use, or disclosure of homeowner personal data
• Any inaccuracy in AI-extracted data that you relied upon without independent verification
• Your violation of these Terms
• Any claim by a third party (including homeowners) related to recordings made using the Service
• Your failure to obtain required TCPA prior express written consent before initiating any AI-generated voice call through the AI Calling feature, or your failure to ensure AI identity disclosure at the start of any such call
• Any claim by a Called Party, regulator, or third party arising from the use of the AI Calling feature, including claims under the TCPA, applicable state AI disclosure statutes (including California AB 2905, Utah SB 149), the Illinois Biometric Information Privacy Act, state DNC laws, or the FTC Act

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVSPEAKAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any claims arising from your failure to comply with recording consent laws, TCPA, or other applicable laws
• Any inaccuracy in AI-generated transcriptions, extractions, or summaries
• Any unauthorized access to or alteration of your data
• Any interruption or cessation of the Service

In no event shall our total aggregate liability exceed the total amount you paid to us in the twelve (12) months preceding the claim giving rise to liability.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

AI-GENERATED TRANSCRIPTIONS, DATA EXTRACTIONS, AND SUMMARIES MAY CONTAIN MATERIAL ERRORS. THEY MUST NOT BE RELIED UPON AS THE SOLE OR PRIMARY SOURCE OF INFORMATION FOR ANY LEGAL, FINANCIAL, MEDICAL, OR OTHER CONSEQUENTIAL DECISION. THE IN-APP DISCLOSURE SCRIPTS ARE PROVIDED AS CONVENIENCE TOOLS ONLY AND DO NOT CONSTITUTE LEGAL ADVICE OR GUARANTEE COMPLIANCE WITH ANY LAW.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in the State of Delaware, and you consent to the jurisdiction of such courts.

16. Termination

Either party may terminate these Terms at any time. You may terminate by deleting your account through account settings or by contacting us at support@revspeakai.com. We may terminate or suspend your access immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, homeowners, or the Service.

Upon termination, your right to use the Service ceases immediately. You may request deletion of your identifiable data in accordance with our Privacy Policy and Section 7 of these Terms. The data license granted in Section 10.2 and the indemnification obligations in Section 12 survive termination indefinitely.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the modified Terms.

18. Contact Us

For questions about these Terms, contact us at: support@revspeakai.com. For privacy and data deletion inquiries: privacy@revspeakai.com